WEBLET and Infor Integration
Many organizations use Infor solutions, including systems originating from Intentia and Movex, to manage business processes, supply chain, logistics, manufacturing, inventory, service, and distribution. When a significant part of the activity takes place outside the office, among drivers, technicians, service people, salespeople, or installation teams, it is important that field activity is also connected to the organizational information.
WEBLET makes it possible to connect Infor to field activity, so that information flows continuously between the systems, work processes are preserved, and the organization gets better control over actual execution.
Using the WEBLET interface engine, information can be transferred between Infor and field activity, defining which data will be synced, in which direction and how often, and adapting the integration to the organization's needs.
The integration between WEBLET and Infor connects the organizational management system to field activity.
Instead of managing the data in one system and execution in another, a complete workflow can be created, from an order, task, or service call, through planning and scheduling, to updating the execution results back in the system.
- Transferring orders, shipments, tasks, and service calls from Infor to WEBLET.
- Displaying the relevant information to drivers, technicians, service people, and field teams.
- Planning distribution lines, employee scheduling, and route management.
- Carrying out the task using the WEBLET app.
- Returning statuses, POD, signatures, photos, and additional information to Infor.
- Reducing manual work and duplicate data entry between systems.
- Automatic Infor updates from field activity results.
- Creating a continuous workflow from the order to field execution.
Infor continues to serve as the system for managing business processes, while WEBLET manages planning, scheduling, employee management, routes, execution, and documentation in the field.
The WEBLET Interface Engine
The WEBLET interface engine makes it possible to connect Infor to field activity in a flexible way.
Using it, it is possible to define:
- Which data will move between the systems.
- Which documents will be synced.
- In which direction the synchronization will take place.
- How often the data will be updated.
- How the data will be integrated into the work process.
WEBLET manages the field activity management layer.
WEBLET has the ability to interface with a wide range of ERP, CRM, WMS, BI systems and organizational platforms. This is a general capability of the interface engine, and not a statement that a prior integration has necessarily been carried out for any specific system.
The integration can be implemented using API, Web Services, files, databases, and additional communication mechanisms, according to the existing infrastructure.
A unique advantage interface engine and AI-based optimization
WEBLET has a unique advantage: combining an advanced interface engine with AI-based optimization capabilities for managing field activity.
After information is transferred from Infor to WEBLET, such as orders, tasks, customers, items, inventory, addresses, and time windows, it is not used only to display tasks to field employees. WEBLET uses the data for planning distribution lines, route optimization, employee scheduling, load balancing, task management, and execution control.
This way the organization benefits not only from the transfer of information between the systems, but also from AI-based distribution and logistics optimization, while continuing to use Infor and the processes already managed in it.
The connection between Infor and WEBLET is especially suitable for organizations that use Infor to manage business and operational activity, when a significant part of the execution takes place outside the office.
The integration is especially relevant for
- Distribution companies.
- Logistics centers.
- Service organizations.
- Manufacturing companies.
- Food and beverage companies.
- Pharma companies.
- Fashion and retail companies.
- Technician teams.
- Installation teams.
- Companies managing vehicle fleets and mobile employees.
Suitability is determined by the scope of field activity, process complexity, number of users, and the information that needs to move between systems, not just by the size of the organization.
More than 10 field agents?
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Instead of managing field activity separately from Infor, the interface makes it possible to transfer the required information to WEBLET, manage planning and execution in the field, and then return the activity results to Infor.
This is how a continuous workflow is created
- An order or task is created in Infor.
- The data is transferred to WEBLET.
- WEBLET plans, schedules, and manages field activity.
- The employees carry out the tasks using the WEBLET app.
- The execution results return to Infor according to the defined process.
This way office employees get up-to-date information on what was done in the field, without waiting for manual reporting and without re-entering the same data.
Depending on the organization's needs and business process, relevant process information can be transferred between the systems. The integration does not require transferring all information. It is possible to choose the necessary data and define the appropriate sync direction.
Among other things, data such as the following can be transferred from Infor to WEBLET:
- Customers.
- Contacts.
- Addresses.
- Orders.
- Shipments.
- Tasks.
- Service calls.
- Items.
- Inventory.
- Warehouses.
- Employees.
- Drivers.
- Technicians.
- Vehicles.
- Routes.
From WEBLET, depending on the defined process, information such as the following can be returned to Infor:
- Statuses.
- Signatures.
- Photos.
- POD.
- Documents.
- GPS data.
- Execution times.
Not every type of information is required in every organization. The purpose of the analysis is to choose the data that supports the actual process, without creating unnecessary transfer of information between the systems.
Common use cases
Orders and shipments are managed in Infor. WEBLET plans distribution lines and routes, manages deliveries and POD, and returns statuses and execution results to Infor.
A service call is opened in Infor. WEBLET assigns a technician, manages the field visit, and returns a service report, SLA, signatures, and photos.
Shipments and deliveries to customers are managed in Infor. WEBLET manages distribution, visit coordination, and execution tracking, and updates the results back in Infor.
Visit tasks and orders are transferred from Infor to WEBLET. Salespeople carry out field visits, and the visit summaries and orders return to Infor.
An installation task is opened in Infor. WEBLET schedules the installation team, manages execution, and returns photos, signatures, and reports.
More than 10 field agents?
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Extending capabilities with a B2B portal
Organizations working with Infor can extend the workflow beyond the organization as well, connecting suppliers, distributors, and partners to business processes according to defined permissions.
Alongside the interface engine, WEBLET makes it possible to extend business processes with a secure B2B portal, adapted to the organization's needs and existing workflows. The portal can allow authorized users to act independently — including placing and managing orders, viewing information and documents, tracking statuses, opening requests, and updating data.
The portal can serve customers, suppliers, distributors, franchisees, agents, subcontractors, business partners, and even internal users, with permissions and actions defined for each user type.
By integrating with Infor and with field activity, a digital workflow can be created between the organization and the parties that work with it. Customers can place orders and track handling, suppliers can update information, distributors and agents can manage business activity, and partners can receive the data and documents they need.
In this way WEBLET is not only an interface between systems, but a platform that extends Infor capabilities, improves service, and reduces manual work for office teams.
Infor provides a broad organizational system for managing business processes, but field activity requires dedicated tools for managing employees, tasks, routes, and execution.
WEBLET complements Infor with:
- Employee scheduling.
- Task management.
- Route optimization.
- An app for field employees.
- GPS tracking.
- POD.
- Signatures.
- Photos.
- Digital forms.
- Real-time control.
This creates a complete workflow from the order through to execution.
The advantages of the integration:
- Less manual work.
- Up-to-date information.
- Improved service.
- Improved control.
- Improved planning.
- Fewer errors.
- Optimization of field activity.
- Full transparency.
- Continuous connection between the office and the field.
WEBLET connects Infor more effectively to the people and processes operating outside the office.
Business advantage for the organization
The connection between Infor and WEBLET allows the organization to keep the core system it already uses, while dedicating specific management to the operational activity that takes place in the field.
Instead of information getting stuck in the organizational system or returning from the field late and inconsistently, a connected process can be created in which data moves to execution and returns after completion.
The result is a more transparent, measurable, and controlled workflow, from creating an order, task, or service call through to actual completion of execution.
Frequently asked questions about integration with Infor
Connecting Infor to field activity
If your organization uses Infor and manages distribution, logistics, service, technician, or mobile employee activity, we can review together the work process and the integration best suited to the organization's needs.
Infor manages the organization's business processes, while WEBLET manages field activity. The combination between them makes it possible to create a complete workflow, from an order or task, through planning and execution, to updating the results back in the organizational system.
Using the WEBLET interface engine and AI-based optimization capabilities, operational efficiency can be improved, the office and the field can be connected, and the organization can be given better control over its activity.
WEBLET solutions that work with this integration
- Transportation Management System (TMS)
- Route optimization
- Proof of Delivery (POD)
- Technician management
- Installer management
- Pre-Sale and field orders
- B2B eCommerce
- Drivers and leasing
- Smart Appointment
- ERP, CRM, and organizational systems integration
For more information on connecting WEBLET to organizational systems, see also the main article on the site.